Pen Station USA, Inc.



ORDER ACKNOWLEDGEMENT LEAD-TIME TERMS ARTWORK IMPRINT COSTS GENERAL CHARGES SHIPPING INK CARTRIDGES PACKAGING RUSH ORDER IMPORTANT NOTE RETURNS PAST DUE INVOICES RETURNED CHECK WARRANTY ORDER ACKNOWLEDGEMENT All orders and adjustments must be acknowledged in writing. Factory will not be responsible for errors on oral or hand written orders. Paper proof: All orders will be acknowledges by a faxed paper proof. The first 2 paper proofs are free of charge. Add a $10.00 (V) fee for each additional revision. Cancellation: Any cancellation of an order in production will be subjected to costs incurred to date of cancellation and a $25.00 (V) cancellation charge will be applied. All orders are subject to credit approval. We reserve the right to require a deposit or pre-payment. LEAD-TIME 5 to 7 working days on imprinted orders with sufficient inventory. Non-imprinted orders will be shipped within 24 hours with sufficient inventory. TERMS Standard terms are net 30 days from the shipping date on approved credit only. Published prices and terms in our catalog and on our web site are subject to changes without notice. ARTWORK Electronic artwork can be e-mailed to: penstationinc@aol.com Electronic artwork needs to be Adobe Illustrator, Corel Draw, or EPS file types in PC compatible format.* Camera-ready art has to be FLAT, SHARP, and BLACK AND WHITE line art on glossy paper. For multi-color imprint, color separated art must be furnished. If suitable art is not supplied, an art charge of $35.00 (V) per hour will be charged accordingly. NOTE: We cannot open electronic artwork sent in any program other than the ones listed above. Sending artwork in unsupported programs will slow down the order process. IMPRINT COSTS* Most published prices in our catalog and on our web site include a one color, one location silkscreen printing or laser engraving running charge. (Except for gift boxes) Laser Engraving Setup: $40.00 (V) for one location Re-setup: $25.00 (V) for one location Additional running charge: $0.30 (V) for each location Silkscreen Imprint Setup: $40.00 (V) for one color/location Re-setup: $25.00 (V) for one color/location Additional running charge: $0.20 (V) for each color/location Personalization: $1.20 (V) for each name plus a $25.00 (V) setup charge. Please provide name list in PC TEXT format. Oxidation: $0.20 (V) for each location on each piece. (Only available in black color) GENERAL CHARGES Pre-production proofs: $38.00 (V) per color/location plus the cost of the product and shipping charge. Less than minimum: $25.00 (V) will apply to orders with quantities of less than minimum. Random samples: End quantity pricing plus shipping charge. Return samples in 10 days for credit, except freight. Split/drop shipment: Split or drop shipments to more than one destination or at different time periods will be charged $5.00 (V) per location/shipment. Sales tax will apply to orders shipping to addresses within the state of California unless a CA reseller’s permit is provided. SHIPPING All merchandise are shipped F.O.B. Baldwin Park, CA. Freight insurance will be charged on each shipment. International shipment: Need to provide a commercial invoice with order. All duties, taxes, and entry fees are customer’s responsibility. We can only guarantee the date when the merchandise will leave our warehouse and cannot be responsible for carrier or en-route delays. All orders are shipped via Federal Express or UPS unless otherwise requested. Orders that do not indicate shipping instructions will be shipped in the most economical method to meet the in-hands date as per your order. Please help by supplying a street address. Federal Express and UPS will not deliver to a PO Box. Shipping and handling charges are additional. 5% over- or under-runs will be considered a complete order. We will always strive to ship exact quantities whenever possible. INK CARTRIDGES Standard color is black. If blue ink is requested, there will be an extra charge of $0.20 (V) per piece for ballpoint pens and $0.45 (V) per piece for rollerball pens. Individual sales of black or blue ink refill are . PACKAGING All items are individually poly-bagged, unless otherwise specified. Gift boxes are available for an extra cost. RUSH ORDER Call for confirmation of capability. Rush charges may apply. IMPORTANT NOTE As wooden products are handcrafted products, the consistency of wood grain, stain or color may vary. Please be aware that silkscreen imprinted logos will wear-off eventually, depending on usage. Logos and trademarks displayed in our catalog and on our web site are for illustrative purpose only. These are not an indication of any endorsement of who hold claim to a logo or trademark. RETURNS Merchandise cannot be returned unless you obtain a return authorization number. No returns will be authorized after 30 days from invoice date. Any damaged or shortage of goods must be notified within 7 days from receipt of shipment. We reserve the right to repair/replace only the quantity of merchandise returned to us. PAST DUE INVOICES Past due invoices are subject to late fees & collection fees hat may incur from collection of payment! RETURNED CHECK A $20.00 fee will be charged for any returned check. WARRANTY All items carry a limited three-month warranty from date of shipment. The warranty covers any defects in material or workmanship. Batteries excluded.
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